Two's Company: telephone befriending service

First published on: 16th December 2020

Isolation is a word we have heard a lot in 2020, and we know that many people are feeling lonely and are not able to have regular contact with their families, neighbours, and churches. 

As churches we have often been at the centre of offering spaces of welcome, hospitality and company for those in our communities.

‘Two’s Company’ was launched in April and is a telephone befriending tool for churches based on a framework already established for the ‘Linking Lives’ home visiting projects.

It is designed to be a tool which churches can use to reach those people in their communities hardest hit by lockdown measures.

The model is quick, easy, and safe to set up and is free of charge (although donations are welcome). Training is carried out by Linking Lives UK for local coordinators by Zoom, who can then cascade that training to local volunteers. 

Calls are made to Link Friends on a weekly basis for around 30 minutes and this is often a real lifeline to those most marginalised and unable to engage with friends or family.

Referrals are received from social workers, social prescribers (community connectors etc.) and from family members. 

Linking Lives UK is still inviting churches to partner with them to provide this vital service to their communities.

Communities Together Durham and Newcastle and North East Churches Acting Together are partnering with them and are hosting an information webinar for churches who wish to find out more.

The Two’s Company information webinar takes place on Thursday 21 January 2021 at 1pm. And you can register via

For more information, contact Joanne Thorns on or visit

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